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Our policy lasts 7 days.
If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Clearance sale items and items during promotion cannot be returned. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted: (if applicable) Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Refund Process Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds will be done only through the Original Mode of Payment.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to Business Bay, Opal tower. , Office 408, Dubai DU, United Arab Emirates.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
Shipping To return your product, you should mail your product to Business Bay, Opal tower. , Office 408, Dubai DU, United Arab Emirates
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We offer free delivery across UAE on all makeup and skincare product orders above AED 250. Standard shipping charges of AED 20 are applied on orders below AED 250.
Satisfied or Refunded
Not satisfied with the final product? Our easy money-return policy enables customers to make a refund in case of dissatisfaction. The refund, however, needs to be completed within a week from the delivery date.
Our dedicated customer support team is always available, delivering top-notch and highly responsive service. Customers can contact our experts through the phone, our online chat support, or by dropping us an email.
PlusOxygen has a secure payment gateway tool that ensures all your personal information is not accessible by any third-party. We provide different payment options, including cash on delivery, credit card checkout, and Apple Pay.